London Diamond & Emerald Fine Jewelry »

Frequently asked questions

Our commitment to bringing high value and accessible gold investment to our community is reflected in our VAT policy. All investment grade gold purchases are VAT exempt and free from any import or export duty in the UK.

UK gold coins produced by the Royal Mint are exempt of CGT (as well as being exempt from VAT and import/export duty), allowing you to enjoy the full value of your gold coins.

The protection of your purchase is important to us. Diversify your portfolio confidently with our secure, fully insured worldwide delivery, which is free of charge on all orders over £5,000.

We currently supply high value gold bullion and gold coins. As we continue to grow in 2022, we will launch a range of silver bullion and platinum ideal for diversifying your hedge portfolio.

We would be honoured to meet you. You can visit us at our offices:

  • Hatton Garden, London, UK
  • Edificio Henry Faux, Bogota, Colombia
  • DMCC, Dubai, UAE

For our busy global clients unable to connect with us in person, you can receive your precious metal by secure delivery.

We take pride in our secure and responsible methodology that starts in our mines and continues with excellent customer service following your purchase. Accordingly, keeping shipping times expedient and reasonable is a top priority for us.

Once payment has been received, you will receive your order by secure delivery within 30 days.

Authenticity and transparency are paramount to our mission of advancing the gold industry and fostering stronger trust bonds with dignified global gold buyers like you. To achieve this, all our products are certified by an independent third-party specialist, and your purchase will be accompanied with a certificate of authenticity to substantiate its genuine value.

Our role in the precious metal industry is a diverse one. Not only do we sell precious metals and coins, but we function as a brokerage that also purchases these assets as well.

The spot market in gold, precious metals and coins is not currently a regulated market, therefore we are unable to obtain FCA regulation. However, we abide by a strict company-wide ethics policy that ensures social responsibility and the utmost accountability for every step in our trade. Maintaining your trust and fulfilling our duties in a law-abiding and conscientious manner is critical for London Gold Xchange.

LGX is a proud part of the London DE Group with operations in London, England, Bogota, Colombia, and Dubai, UAE. We have been establishing and maintaining a standard of excellence in the trade of precious metals, gemstones, coloured gemstones, and fine jewellery since our establishment in 2013. LGX is the bespoke gold and precious metals trading arm of the LDE Group, proudly pioneering responsibility and dignity for the industry.

We’ve been privileged to work with many clients and customers throughout the world. You can visit Trustpilot to see what our customers think of us:

We are grateful for the recognition we’ve received from our industry and customers throughout our emergence as a trustworthy global brand. We have won multiple industry and SME awards, and we are proud members of a number of trade bodies and organisations. For more information visit: